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Withdrawal from the contract

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Withdrawal from the contract

In accordance with the provision of Article 43.č of the Consumer Protection Act, when the contracts are concluded remotely or away from business premises, customers have the right to inform the company within 14 days about withdrawal from the contract without the need to provide the reason for their decision. In that case customers may bear only the costs referred to in the seventh paragraph of Article 43.d of this Act. In case of withdrawal from the contract, the company shall reimburse all the received payments immediately or at the latest within 14 days after having received the notice of the withdrawal from the contract.

The company shall reimburse all the received payments to customers with the same payment instrument used by customers, unless customers expressly requested the use of another payment instrument and if, therefore, they do not bears any costs.

Customers may not claim the refund of additional costs which incurred if they expressly decided for other type of shipment than the most convenient and standard one offered by the company.

As regards the withdrawal from the contract, customers may cover only the costs of return of goods. At the purchase contracts, the company may withhold the reimbursement of received payments until collection of returned goods or until submission of the evidence provided by customers of having returned the goods, unless the company itself offers the possibility to collect the returned goods.

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